Social Accounts 2025 - Flipbook - Page 67

Consultations
We are keen to understand our stakeholders’ view of our performance against the mission and values. We therefore consulted with them in a number of ways this year.
CUSTOMERS In addition to our daily contact with customers and annual reviews undertaken by the Lending Team, we carried out two specific consultation exercises, which gathered
views from all of our customers. This involved:
An electronic survey was sent to 109 producer customers and 39 responses were received.
This year five Producer Committee Meetings were held. Four of these were virtual with the fifth taking place face to face in Ivory Coast with French speaking producers.
Producers in Central America were consulted via individual telephone interviews. In total, 30 producers participated: Burkina Faso (1), Ghana (2), Honduras (1), Ivory Coast
(8), Mexico (3), Nicaragua (1), Peru (7), Rwanda (4), Togo (1) and Uganda (2).
BENEFICIARIES Information from organisations benefiting from the work of Shared Interest Foundation were consulted on a project basis:
1. Growing Fairer Futures: Ivory Coast – 50 producers completed an end of project questionnaire and assessment. These results informed our end of year one
project report which was shared with the funder.
2. Building sustainable livelihoods for women in rural Nicaragua through organic sesame farming – a six month activity report was compiled and shared with the
funder.
3. Growing Fairer Futures: Rwanda – 50 producers completed end of training evaluations. The results will inform the end of project report.
4. Improving organic coffee production in Peru – 164 producers completed an end-of-project evaluation questionnaire. The results of their informed our end of
project report.
5. Ensuring environmental protection and biodiversity conservation through income diversification - A baseline questionnaire was completed by 200 harvesters. The
results of this will inform futures reports.
6. Strengthening coffee producers’ resilience to climate change for increased yield – A baseline questionnaire was completed by 244 project participants. The
results will inform future reports.
7. Improving livelihoods through agro-processing – A baseline questionnaire was completed by 50 project participants. The results will inform the end of project
report.
MEMBERS Our AGM took place online in March 2022. A total of 249 members attended the event. This was supported by four online member events. A total of 474 members attended
these events. Our Strategic Review process saw 130 members take part in consultations.
VOLUNTEERS All new volunteers receive an organisational orientation and role specific induction training. All volunteers receive an e-newsletter every two months and are invited to join
our webinar sessions held periodically. Leavers are invited to complete a feedback survey about their experience volunteering with us. We carried out a Volunteer Survey in
May, this survey went out to 76 volunteers and we received 23 responses.
BOARD OF
DIRECTORS /
TRUSTEES
The Shared Interest Board meets five times a year and considers aspects of Social Accounts at three of those meetings. The Board responds to members at the AGM.
COUNCIL Council is not consulted separately from members as part of the Social Accounts process. However, the final report is shared for discussion during their January meeting.
It meets three times during the year and provides input to Board meetings and the AGM. There is a joint Board and Council meeting annually.
DONORS We have ongoing communication on a project-by-project basis with our grant funders. A quarterly digital newsletter is sent out to those donors who have subscribed to
receive it.
OUR PEOPLE We continue to work with People Gauge to carry out surveys to colleagues. In August 2022, we circulated the Engagement Survey. This was an online survey and included
questions specific to the new hybrid working arrangements. These results indicate that 34 colleagues out of 36 completed the survey, which was a response rate of 94.4%.
There has been a positive move in engagement levels, and it showed that people were either ‘engaged’ (36.5%) or ‘actively engaged.’ (63.5%)’. The results of the survey
were presented to the entire team.
PARTNERS Following the recruitment of a Partnership Manager this year, we will build on our consultations with partners next year. A summary of our main partners can be found

Paperturn flip book viewer